Terms & Conditions
TERMS & CONDITIONS
• Please note that when sending out a reservation request the booking is not complete and confirmed unless Rolling Rome representative got back to you by mail with a confirmation of the booking.
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CANCELLATION POLICY
• All cancellations must be received in writing. Cancellation requests by telephone only are not accepted, but you may call us to confirm that you have submitted a cancellation request to us in writing.
• No refunds will be issued for failure to cancel, or failure to arrive at our tour meeting point by the scheduled departure time.
• Complete refund – At least 72 Hours before the Tour schedule.
• 50% refund – At least 48 Hours before the Tour schedule.
• We will give you the possibility to reschedule the tour, in case we are available, if you cancel at least 48 hours before the tour.
• Less then 48 Hours – We will give you the possibility to reschedule the tour in case we are available (valid for 1 calendar year)
• Refunds will be issued only in case the booking was made directly to Rolling-Rome.
• Payment will not be refunded for any other reason such as rainy weather, change of travel plans, illness, missed flight etc.
• Rolling Rome SRL can not be held responsible for acts of god.
• Vatican / Colosseum tickets could not be reimbursed or renamed in any case once reservation was made.